Privacy Policy

At Leather Sole Works ("we," "us," "our"), we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or make a purchase from us.

By using our website and services, you consent to the data practices described in this Privacy Policy. If you do not agree with the data practices described, you should not use our website.

1. Information We Collect

We collect several types of information from and about users of our website:

Personal Information

When you create an account, place an order, or contact us, we may collect:

• Contact Information: Name, email address, phone number
• Demographic Information: Country, city, postal code
• Payment Information: Payment method details, transaction IDs
• Account Credentials: Username, password (hashed and encrypted)
• Communication Preferences: Marketing preferences, newsletter subscriptions

Order Information

When you place an order, we collect:

• Product details, size preferences, quantity
• Delivery address and contact information
• Payment confirmation and transaction details
• Proof of payment documents (for mobile money and bank transfers)

Automatically Collected Information

When you visit our website, we automatically collect:

• Device Information: IP address, browser type, operating system
• Usage Data: Pages visited, time spent, referring websites
• Cookies and Tracking Technologies: See our Cookie Policy below

2. How We Use Your Information

We use the information we collect for various purposes, including:

• To process and fulfill your orders, including delivery arrangements
• To create and manage your customer account
• To communicate with you about your orders, account, or inquiries
• To provide customer support and respond to your requests
• To send you marketing communications (with your consent)
• To improve our website, products, and services
• To prevent fraud and enhance security
• To comply with legal obligations and resolve disputes

3. How We Share Your Information

We may share your information with third parties in the following situations:

Service Providers

We share information with third-party vendors who provide services on our behalf:

• Payment Processors: PayPal, mobile money providers (EcoCash, M-Pesa)
• Shipping Partners: DHL Express for order delivery
• IT Service Providers: Website hosting, maintenance, and security services
• Marketing Platforms: Email marketing services (with your consent)

Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities.

Business Transfers

In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred to the new entity.

4. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which we collected it, including:

• Order information: 7 years (for tax and business records)
• Customer account information: Until you request deletion
• Marketing preferences: Until you unsubscribe or request removal
• Proof of payment documents: 2 years after order completion

After the retention period, we will securely delete or anonymize your information.

5. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Restriction: Request限制 processing of your information
• Data Portability: Request transfer of your data to another organization
• Objection: Object to processing of your personal information
• Withdraw Consent: Withdraw consent where we rely on consent to process your information

To exercise any of these rights, please contact us using the details provided below.

6. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to:

• Remember your preferences and login information
• Analyze website traffic and usage patterns
• Provide personalized content and advertisements
• Improve our website functionality and user experience

You can control cookies through your browser settings. However, disabling cookies may limit your ability to use certain features of our website.

7. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

• SSL encryption for data transmission
• Secure storage of sensitive information
• Regular security assessments and updates
• Limited access to personal information on a need-to-know basis

While we strive to protect your information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.

8. International Data Transfers

As an international business, we may transfer your personal information to countries outside of your country of residence, including:

• DHL Express facilities worldwide for order delivery
• Payment processors with international operations
• Cloud storage providers with global data centers

We ensure appropriate safeguards are in place for these transfers, including contractual clauses and data protection agreements.

9. Children's Privacy

Our website is not intended for children under the age of 16. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. We encourage you to review this Privacy Policy periodically.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us: